Privacy Policy

Effective Date: 26 July 2026 | Last Updated: 26 July 2026

Welcome to ReRoute. This Privacy Policy explains how ReRoute (“ReRoute,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information when you use the ReRoute mobile application and related services (“Services”).

By creating an account or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information needed to create and secure your account, operate route listings and search, enable contact between users, and improve the Services.

  • Account and verification: Mobile number, country code, OTP verification status.
  • Profile information: Full name, profile picture, and optional secondary mobile number.
  • Listing information: Pickup and destination (state, district, city), vehicle type, departure date/time, and driver notes.
  • Usage & Technical: Search filters, device type, OS, IP address, and crash reports.
  • Permissions: Camera/gallery for profile photos and phone dialer access.

2. How We Use Information

We use your information to:

  • Verify and manage your account via OTP.
  • Publish, filter, and display route/vehicle listings.
  • Enable the in-app Call action to connect users.
  • Improve app performance and monitor for security/fraud prevention.
  • Comply with legal obligations.

3. Information We Share

  • With Other Users: When you publish a listing, your name, photo, route details, and contact number (via Call button) are shared with users.
  • Service Providers: Trusted partners for cloud hosting, SMS delivery, and analytics.
  • Legal/Safety: To comply with laws or protect ReRoute and its users.
  • Business Changes: In the event of a merger or acquisition.

We do not sell your personal information.

4. Device Permissions

  • Camera/Gallery: For profile pictures.
  • Phone/Dialer: To initiate calls to listed users.

Permissions can be controlled via device settings.

5. Data Retention

We retain information as long as needed for services or legal reasons. If you delete your account, we delete or anonymize your profile and listings, unless legal retention is required.

6. Your Rights

You may have the right to access, correct, or delete your information. You can manage your profile in Personal Information, remove listings in My Rides, and initiate account deletion in-app.

For requests, email rerouteconnect@gmail.com.

7. Security

We use technical and organizational measures to protect your data, but no electronic storage is 100% secure. You are responsible for your account security.

8. Children's Privacy

ReRoute is not intended for children. If you believe a child has provided data, contact us.

9. Contact Us

For questions or complaints: rerouteconnect@gmail.com